DELIVERY AND RETURNS

Delivery Policy

  • For New and Guest customers, delivery is free on all orders over £40.

  • For Business customers all delivery costs will be stated at checkout.

  • Standard delivery starts at £3.95 with some exceptions for larger items or specific postcodes which are confirmed at checkout.

  • Standard delivery timeframes are 3-5 days.

Returns Policy

  • You have 21 days to return any unwanted items for a full refund

  • Please contact us to register your return and receive your returns authorisation number (RAN)

  • Returns can be sent in their original packaging addressed to "The Returns Department, OT Group,Dartmouth Road Smethwick, B66 1BL" clearly quoting the returns authorisation number (RAN) and Order number on the outside of the package.

Faulty Goods

  • Should you receive any goods that are faulty or not working as they should, please contact us

  • For more information on delivery and returns please see our Terms and Conditions.