5.1 Subject to Conditions 5.2, 5.3, 5.4 and 5.5 below, upon cancellation of an order, the Seller may issue a credit note to the full value of the items which are cancelled. A credit note which is issued pursuant to this Clause 5.1 shall be valid for three months from the date of issue.
5.2 The Seller cannot issue credit notes for goods which have been used, are perishable including without limitation foods items, special order or bespoke items or had their packaging damaged preventing re-sale.
5.3 Where orders or part orders are cancelled by the Buyer, and the Seller has incurred costs in respect of this order in advance of the date on which the notification of cancellation is received by the Seller, these costs will be met by the Buyer. In such an event, the Seller shall inform the Buyer of the cost immediately and will invoice the Buyer for the amount incurred.
5.4 Orders may only be cancelled within 21 days of the original order being placed.
Registered Office: Dartmouth Road, Smethwick B66 1BL, United Kingdom.
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